Terms and Conditions

Welcome to PlayCrowd!

Please read these Terms and Conditions carefully before registering an account on PlayCrowd.

By ticking the Terms and Conditions tick box when registering your account on PlayCrowd, you agree to be bound by these Terms and Conditions. It is important that you read these Terms and Conditions – if you do not agree to them, you must not use our services.

  1. You
    1. Any references to “Customer”, “you” or “your” refers to you, or any person. registering an account, accessing or playing on the PlayCrowd application.
  2. Who are PlayCrowd?
    1. Any references to “PlayCrowd”, “we” or “us” refers to the Company called Zulko Gaming Limited, which owns and operates all the products and services provided on the PlayCrowd application.
    2. Zulko Gaming Limited is a company registered in Malta, with its registered address at Second Floor, Suite 7, Valletta Buildings, South Street, Valletta, Malta VLT1103 and Company Registration No: C 72377.
    3. PlayCrowd is the trading name for Zulko Gaming Limited and is licensed and regulated by the UK Gambling Commission under Licence Number: 000-049644-R-327254-001.
  3. Applicability of Terms and Conditions
    1. These Terms and Conditions, together with our Privacy Policy, Responsible Gaming Policy, Cookies Policy and Game Rules form the entire Agreement between PlayCrowd and you, the Customer.
    2. When registering an account on PlayCrowd and using the services, you declare your full understanding and acceptance of these Terms and Conditions.
    3. The Terms and Conditions can be found in the PlayCrowd application in the Legal section of the Settings menu, and on our website www.getplaycrowd.com.
    4. From time to time we may be required to make changes to the Terms and Conditions. In such an event, we will notify you of such changes using the email address you have provided, and a notification on the PlayCrowd application.
    5. If you do not agree to a change in the Terms and Conditions, it is essential that you stop accessing and using the services on the PlayCrowd application. If you continue to use the PlayCrowd application, we will assume that you have accepted the new Terms and Conditions, and these will govern all your activities on the application.
    6. All activities will be governed by the Terms and Conditions applicable at the time the activity took place.
    7. These Terms and Conditions are effect as of 14th January 2019 and supersede any previous versions of the Terms and Conditions.
  4. Your Account
    1. If you wish to play games on the PlayCrowd application for real money, you will need to open a user account with us.
    2. When registering an account with us, you confirm the following:
      1. You are 18 years of age or over, and acknowledge that it is not legal to engage in gambling activities under the age of 18 in the UK;
      2. You are of healthy mental capacity and can take responsibility for your own actions and can enter into a legally binding agreement with us;
      3. Upon registration, you agree to provide accurate personal details, including without limitation your correct date of birth and country of residence;
      4. The details you are providing upon registration relate to you personally and to no one else;
      5. You are not located in or a citizen of a jurisdiction that prohibits access to or use of gambling products, such as, but not limited to, the United States of America and its territories;
      6. Your interest in PlayCrowd and its products is purely for your own entertainment and not for professional purposes;
      7. You understand that you may lose money on bets placed on PlayCrowd and accept full responsibility for such losses; and
      8. We have not previously closed an account of yours.
    3. You are solely responsible for the security and confidentiality of your account information. You must not share your username or password, or allow any other person to use your account. You are advised to change your password on a regular basis, and if you believe someone has obtained your username and password, you should contact us immediately, or you will bear responsibility for any activity on your account.
    4. You must keep your personal details up-to-date and inform us of any changes to these details. Failure to update your personal details may result in you not being able to receive important account related information from PlayCrowd, including changes to these Terms and Conditions.
    5. Only one account is permitted per person.
    6. PlayCrowd reserves the right, for whatever reason and at any time, to suspend or close your account and access to the PlayCrowd application, without liability to you.
  5. Identity Verification
    1. In order to avoid unlawful betting, PlayCrowd reserve the right to carry out checks to verify the personal information you have provided. This may involve supplying the information you have provided to approved third parties to verify your identity and that you are over 18.
    2. We will attempt to verify the information you have provided to us against publicly held information. Where these checks are unable to verify your age and identity, we may require you to provide additional documents to prove your age and identity.
    3. If we are unable to confirm and verify your information within 72 hours of opening your account and making a deposit, we are required to suspend your account until we can successfully complete the verification.
    4. During this time you will not be able to withdraw funds from your account or bet on any of the PlayCrowd games.
    5. If you are found to be under the age of 18, we will suspend your account with immediate effect and return all monies to the original depositing bank card.
  6. Criminal Activity
    1. PlayCrowd is committed to keeping its products and services free from criminal exploitation. We reserve the right at our discretion to conduct random checks on your account activity from time to time in accordance with the applicable laws and regulations including but not limited to money laundering, terrorist financing, and the proceeds of crime.
    2. You undertake that any money deposited into your account is untainted with any illegality, and does not originate from any illegal source.
    3. If we witness certain irregularities in deposit and withdrawal patterns and/or betting patterns, we may request additional documentation in relation to your identity and/or source of funds.
    4. Where we suspect that an account is being used in a manner which is inappropriate, irresponsible, illicit or in breach of the Terms and Conditions, we reserve the right to suspend that account and the funds within it until a full investigation is complete, and report our suspicions to the appropriate authorities, without liability to you.
  7. Account Funds
    1. PlayCrowd is required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency. PlayCrowd keeps all customer account funds in a separate bank account. This bank account is separate from our corporate bank account, however in the event of insolvency, may form part of the Company’s assets.
    2. This arrangement meets the UK Gambling Commission’s requirements for the protection of customer funds at the level: Basic. Further information may be found if you click here.
    3. If any funds are mistakenly credited to your account, we are entitled to make the appropriate adjustments to your balance. Any winnings and/or transactions associated with such an error will be deemed void and reversed.
    4. If you withdraw any funds mistakenly credited to your account, you are liable to reimburse these to us upon request, and we are entitled to off-set any future deposits against this liability.
  8. Deposit and withdrawals
    1. You can only play with cleared funds.
    2. PlayCrowd currently only accepts deposits from the following credit and debit card types: Visa, Visa Debit, MasterCard, Visa Electron and Maestro.
    3. You can only register credit and debit cards registered in your name. This name must match the registered account holder.
    4. Only one account can be used for any given credit or debit card.
    5. The minimum deposit or withdrawal is £5 and the maximum is £2000 in any 24 hour period.
    6. You can only deposit or withdraw funds in GBP (Sterling). We shall use a commercial exchange rate, selected at our sole discretion. PlayCrowd shall not be liable for any exchange rate fluctuations.
    7. PlayCrowd does not charge a fee for depositing or withdrawing using your credit or debit card. However, you may incur charges from your bank or credit card company (e.g. interest or exchange rate fees). Please check with your bank or credit card company for further information.
    8. Withdrawals will only be processed to the card used for the deposit. Where a withdrawal is requested to a different card, we may request additional information to conduct additional checks.
    9. If your credit or debit card has expired, you may be required to contact us before you can withdraw to another credit or debit card.
    10. Withdrawals can be requested at any time and up to the full balance of the cleared funds in your account, provided you have passed our verification process.
    11. If you make repeated deposits and withdrawals without a significant level of play, PlayCrowd reserves the right to pass on associated bank transaction charges on to you.
  9. Suspending and Terminating Accounts or Inactive Account
    1. We reserve the right to suspend or terminate your PlayCrowd account at any time, either with or without cause, without notice. We will use reasonable endeavours to notify you before or after suspending or terminating your account. You can contact our Support Team on support@getplaycrowd.com if your account has been suspended or terminated.
    2. We reserve the right to withhold funds in your account, pending investigation if:
      1. We suspect you have acted in breach of these Terms and Conditions.
      2. We suspect your account has been linked to fraudulent, criminal or dishonest activity.
      3. We have been requested or instructed by any governmental, regulatory or enforcement authority to do so.
    3. If for any reason we do have to withhold any funds in your PlayCrowd account, the funds will be managed in accordance with the applicable laws and regulations.
    4. You have the right to terminate your PlayCrowd account at any time by contacting our Support Team on support@getplaycrowd.com.
    5. If you decide to terminate your account, we will return any remaining funds in your account to the card last used unless agreed otherwise.
    6. If you do not sign in, bet or perform any deposit/withdrawal transactions on your account for 12 months, your account will be flagged as inactive. You will be notified via email if this happens.
    7. You will have 30 days from the date of the email to reactivate your account by emailing our Support Team on support@getplaycrowd.com.
    8. If you attempt to reactivate your account after this time period, PlayCrowd will charge a £5.00 administrative fee to reactivate your account.
    9. If your account remains inactive for a further 180 days after the inactivity notification, you agree that PlayCrowd may claim any funds held in your account.
  10. Responsible Gaming
    1. PlayCrowd firmly believes that gambling should be enjoyed with utmost fairness and responsibility. Please read our Responsible Gaming Policy to ensure you have full knowledge of our player protection tools.
    2. We realise that real money gaming can become a serious problem for some customers, and urge those customers to use our Self-Exclusion option. You can request a Self-Exclusion for a minimum period of 6 months onwards by contacting our Support Team or by selecting the “Self-Exclude” option in the My Account section of the Settings menu.
    3. In the event you decide to Self-Exclude, all funds on your PlayCrowd account will be returned to your registered card and you will be removed from all mailing lists as and when the request is processed.
    4. You are not eligible for any jackpots, promotions or prizes once you have requested to be Self-Excluded. Any active bets will be made void and returned to you as soon as possible.
    5. If you wish to continue gaming on PlayCrowd after your self-exclusion period, you must contact our Support Team on support@getplaycrowd.com in writing asking to re-activate your account. Reactivation shall be at our sole discretion.
    6. If we identify a separate account we suspect to be linked or associated with an account that is under “Self-Exclusion”, we reserve the right to suspend that account immediately.
    7. PlayCrowd is registered with Gamstop, which is a free service that enables you to self-exclude from all online gambling websites and apps run by operators licenced in the United Kingdom. Please refer to our Responsible Gaming Policy for further information.
    8. PlayCrowd will not be held liable for any deposits or bets placed into or by accounts where the details differ from those registered with Gamstop.
    9. It is your responsibility to keep the details you have registered with Gamstop up-to-date.
    10. PlayCrowd use the Gamstop service in line with our own Self-Exclusion function. Where an investigation is required we will request all details that you register with Gamstop and compare it to the verified information that you have registered with PlayCrowd.
    11. PlayCrowd will not be held liable for any losses as a result of any attempts by the customer to breach or bypass any self-imposed limits or exclusions.
    12. You can find additional information about responsible gaming at www.gamcare.com, www.begambleaware.org and www.gamstop.co.uk.
  11. General Gameplay
    1. You can only enter games and place bets on the PlayCrowd application.
    2. It is your responsibility to ensure that you have read and understood the Game Rules for the game you wish to play.
    3. PlayCrowd operates games and bets using a person-to-person (P2P) and/or pooled betting infrastructure. To ensure there is maximum liquidity in our system, customers will occasionally be matched against bots. Bots are robotic users that place automated opposing bets when no real users are available to match your bet on the network. This does not in any way impact the probability of winning and only serves to guarantee a match to all customer bets.
    4. It is your responsibility to check the bet size you have selected before confirming your bet.
    5. PlayCrowd does not accept any liability for losses due to mistakes made by the customer when selecting their bet or bet sizes.
    6. You can only enter games and place bets up to the value of the cleared funds in your PlayCrowd account. Once the bet is placed the amount will be deducted from your cleared funds.
    7. In some games you can use Game Credits to participate in the game or tournament. You can only enter games using Game Credits up to the value of Game Credits on your PlayCrowd account.
    8. PlayCrowd reserves the right to refuse/cancel any bet in part or in full at its discretion and without providing any justification.
    9. In games dependant on a random outcome, bets will be settled on the outcome of the result generated by our random number generators.
    10. In Hunt, cash prizes are awarded to those who are first to reach the location of the hidden cash prizes.
    11. By betting or participating in the games on the PlayCrowd application you confirm that you are not aware of any circumstance or event that would place you at an advantage, or which could have a potential impact on the outcome or result in your favour.
    12. If we have reason to suspect that you have acted unfairly, or damaged the integrity of any bet or game, we reserve the right to suspend your PlayCrowd account, cancel the bet and/or withhold any winnings awarded as a result of the bet or game pending a full investigation.
    13. PlayCrowd games are all heavily reliant on live data being transmitted to/from your device to the game servers. In order to avoid disconnections, it is heavily advised to use the application when signal strength, whether it be WiFi or mobile network, is high.
    14. PlayCrowd will not be held liable for any losses alleged to have resulted from or been caused by the application and its content including but not limited to, delays or interruptions in operation or transmission, loss or corruption of data, communication or signal failure, or any person’s misuse of the application and its content.
  12. Invite Codes, Promotion Codes and Game Credits
    1. PlayCrowd offers its Customers the opportunity to participate in some games for free using Game Credits.
    2. Game Credits are credited to a Customer’s account in the following situations:
      1. When first downloading the PlayCrowd application;
      2. When first downloading the PlayCrowd application and entering another Customer’s Invite Code;
      3. When sharing a unique Invite Code with another person who then downloads the PlayCrowd application, creates an account and enters that same Invite Code;
      4. When a valid Promotion Code is applied;
    3. Only one Invite Code per Customer is issued.
    4. A Promotion Code can only be used once per Customer. Customers should ensure that they clearly read and understand the terms and conditions associated with each individual promotion before using a Promotion Code.
    5. Promotions are subject to change. All management decisions are final.
    6. Neither a Customer’s the ability to earn Game Credits, nor the quantity of Game Credits given to a Customer are dependent on the amount spent, time spent or frequency of play by the Customer.
    7. Customers may not abuse or manipulate Invite Codes or Promotion Codes. In the event that such abuse or manipulation occurs, we may take any action we deem suitable in our sole discretion.
  13. Computer Systems and Networks
    1. You are solely responsible for the acquisition, supply and maintenance of all computer equipment, telecommunications networks and Internet access services which are required to access the PlayCrowd application.
    2. You should use your own virus protection software to protect from bugs or viruses. We do not guarantee that our services and products will be virus or bug free and do not accept liability for any loss or damage caused as a result of any malicious or technologically harmful material. 
    3. You fully understand and accept that the operation of the PlayCrowd application and the availability of the games is dependent on computer systems and networks which may be subject to technical issues that can lead to interrupted play.
    4. In the event our own systems fail or malfunction, we will use all reasonable endeavours to rectify the situation and treat our players fairly as a consequence of such events. Further information about interrupted play can be found in the Game Rules.
    5. Our records of bets and/or transactions shall be the only conclusive evidence as to the nature and size of the bets and/or transactions.
  14. Privacy and Security
    1. Please read our Privacy Policy which outlines how we process your personal information and comply with relevant Data Protection laws and regulations that affect our operations.
    2. You authorise us to share your personal information with third parties for the purpose of verifying your age and identity.
    3. You accept that we may be required to share your personal information with international regulators, law enforcement and other international authorities as required.
  15. Fraudulent, Cheating or Unlawful Activity
    1. The following activities are strictly forbidden on the PlayCrowd application:
      1. The use or attempted use of software and hardware assisted methods or techniques for participation or manipulation of our gaming systems;
      2. The introduction or attempted introduction of any virus, malicious software or application or any other harmful/unlawful material into our systems; 
      3. Collusion or attempted collusion between users;
      4. Abusing or misusing any promotion or bonus offer made by us;
      5. Providing incorrect or fraudulent personal information;
    2. If we have any suspicions that you are involved in any fraudulent, improper, collusive, manipulative, cheating or other unlawful activity on the PlayCrowd application, we reserve the right to take action as we see fit including but not limited to:
      1. Voiding all bets that we believe involved such an activity;
      2. Immediately suspending your PlayCrowd account and any access to our games;
      3. Withholding payment and/or seizing all funds in your PlayCrowd account;
      4. Permanently closing your PlayCrowd account;
      5. Notifying the relevant regulatory or law enforcement authorities;
    3. You fully indemnify us and shall be liable to pay us, on demand, all costs or losses sustained by us including any direct, indirect or consequential losses, any loss of profit and loss of reputation arising from your fraudulent, improper, collusive, manipulative, cheating, other unlawful activity or any other breach of our terms and conditions.
  16. Intellectual Property
    1. The PlayCrowd gaming software is owned and licensed by us, and is supplied to you by us, or by a source which is made available by us.
    2. All trademarks, trade names, domain names, logos, pictures, designs, graphics, photographs, animations, videos, music, audio, text and other content included in PlayCrowd remain at all times the intellectual property of PlayCrowd (PlayCrowd IP).
    3. Provided you comply with these Terms and Conditions, you are granted a personal, non-exclusive, non-assignable and non-transferable licence to use the PlayCrowd IP solely for the purpose of accessing and using the PlayCrowd application or website.
    4. Your use of the PlayCrowd application or website, and any data feeds we may provide/use gives you no right whatsoever to the content and any related intellectual property rights contained on our application, website or any data feeds.
    5. You agree to not copy our web pages, application designs and any related content on those medium.
    6. You will not attempt to make unauthorized changes to our website or application by way of hacking or introducing any kind of malicious software/application by any means.
    7. You will not reverse engineer, decompile (whether in whole or in part) or try to discover the source code of any PlayCrowd software made available to you.
    8. You will not make copies, modify, reproduce, translate, transmit, alter or distribute all or any part of the website or application, or any content or information contained on it.
    9. Any infringements on copyright, intellectual property right or ownership right by way of unauthorized copying or distribution may be prosecuted.
    10. Any content you upload to our services or products will be considered non-confidential and non-proprietary. This includes (but is not limited to) your username, photograph and comments on our forums and social media. You retain all of your ownership rights in your content.
    11. By uploading content you grant us a royalty-free, irrevocable, sub-licensable, worldwide licence to use, store and copy that content and to distribute and make it available for promotional and marketing purposes in any manner.
  17. Limitation of Liability
    1. Nothing in these Terms and Conditions shall exclude or restrict our liability with respect to fraud or death and personal injury caused by our negligence.
    2. You accept that the PlayCrowd application is made available to you “as is” without warranty of any kind including, without limitation, any implied warranty of satisfactory quality, accuracy and completeness, fitness for a particular purpose, merchantability, uninterrupted provision or non-infringement of third party rights.
    3. The whole risk associated with the use, performance and quality of the PlayCrowd application, including any security mechanisms included in the software, lies entirely with you.
    4. PlayCrowd’s maximum liability to you (excluding any loss arising from personal injury by our negligence) arising out of your use of our services, in all circumstances other than the payment of any winnings or other monies due to you from your PlayCrowd account is £1000.
    5. Use of our services for commercial or business use is prohibited. Subject to clause 17.1 above, under no circumstances shall PlayCrowd, nor any of its licensees, software providers, directors and employees, be liable for any damages or losses whatsoever, including, without limitation, loss of profit, loss of business, business interruption, loss of business opportunity, indirect, special, incidental, consequential, or punitive damages, arising out of or in connection with these Terms and Conditions or the use, attempted use of the PlayCrowd application. This disclaimer and limitation applies regardless of the cause or nature of the losses or damages including, without limitation, lost income or profit, loss of data, loss of opportunity, loss or damage to property or general damages, however arising and regardless of the theory of liability, even if PlayCrowd received prior notice of the possibility of such damages.
    6. Where play has been interrupted for whatever reason, the results of such an event will be dealt with according the Game Rules applicable to the game you were playing at the time of the event and these Terms and Conditions.
    7. Any allowable claim which you would like to bring against PlayCrowd must be brought no later than 48hrs after the date of the event giving rise to the claim. Any claim brought forward after this period expires will not be eligible for consideration or action.
    8. You are solely responsible for quality and performance of any third party equipment or services used in connection with using the PlayCrowd application. You assume the entire cost of any loss or damage incurred from any defects associated with such third party equipment or services.
    9. Under no circumstances shall PlayCrowd, its licensees, software providers, directors and employees, be liable for any damages which may be caused by the interception or misuse of any information transmitted over the Internet.
  18. Complaints and disputes
    1. Any Customer who wishes to make a formal complaint about our services should in the first instance contact the Support Team on support@getplaycrowd.com.
    2. In all situations we will try to process the complaint and respond to the Customer within 48 hours
    3. If you are not happy with our resolution of your complaint, you are free to escalate the complaint to a member of the Senior Management team, who will personally review the complaint and make a final decision
    4. Should you still be of the opinion that our resolution is not fair, or correct, the complaint will be escalated further to a “dispute” and can be referred to the Independent Betting Adjudication Service (IBAS). You can contact IBAS using the details below: 

      Email: adjudication@ibas-uk.co.uk

      Telephone: 020 7347 5883

      Post: Independent Betting Adjudication Service

      PO Box 62639

      London

      EC3P 3AS

    5. We reserve the right to record all communications with you regarding any complaint or dispute made by you. The contents of these recordings together with any transaction data from our database may be used as evidence in resolving the complaint or dispute.
    6. PlayCrowd is committed to pursuing an amicable solution to all disputes but the results of independent adjudication are not necessarily binding. All disputes and the resolution of these disputes will be reported to the UK Gambling Commission on a quarterly basis.
  19. Miscellaneous
    1. If you do not understand these Term and Conditions you should cease to use the service immediately. Use of the service will constitute an acceptance of these Terms and Conditions.
    2. Where an event is outside of our control (such as power failures, third party product failures, severe weather, industrial strike action, acts of terrorism and acts of government) we shall not be responsible or liable for any failure or delay to our performance of any of our obligations. 
    3. You may not assign, transfer, charge, create a trust over or otherwise deal in any of your rights as part of these Terms and Conditions without our prior written consent. We are entitled to assign, transfer, charge, create a trust over or otherwise deal in our rights under these Terms and Conditions as we see fit.
    4. If any of the Terms and Conditions are deemed by any competent authority to be unenforceable or invalid, the relevant clause(s) shall be deemed to be severable from the rest of the Terms and Conditions and deemed amended to as little as possible to reflect our original intention. The validity and enforceability of the remaining Terms and Conditions shall not be affected.
    5. Any applicable taxes and/or fees results from an award of any winnings shall be the sole responsibility of the Customer.
    6. The reference language for these Terms and Conditions is English. In the event of difficulty of comprehension of a clause in these Terms and Conditions in any other languages, the English version shall prevail. 
    7. Nothing said or written by any of our employees or agents shall constitute a variation of the Terms and Conditions or an authorised representation of the products or services that we offer. We accept no liability for any unauthorized representation.
    8. No part of the Terms and Conditions shall be considered as waived by any party unless a waiver is given in writing by that party. Any delay in enforcing our rights or bringing an action against you shall not be a waiver of our rights.
    9. The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms and Conditions.
  20. Governing Law and Jurisdiction
    1. These Terms and Conditions and any constituent parts are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction to settle any disputes that arise from or in relation to them.